Google review - Smith Automotive - Pleasant Hill 7/16/2026 Google review - Smith Automotive - Pleasant Hill 7/13/2026Pre Purchase Inspection
Google review - Smith Automotive - Des Moines 7/2/2026Austin and Russ was very helpful and professional, kept me informed on progress and also sent me videos. I would recommend Smith Auto for your automotive needs.
Thank you for the review! We appreciate the opportunity to get your Firebird back on the road. We'll be sure to share your kind words with Austin and Russ. Thanks for choosing Smith Automotive!
Google review - Smith Automotive - Pleasant Hill 6/29/2026Thanks for the 5-star review Don! Looking forward to seeing you again next time!
Google review - Smith Automotive - Pleasant Hill 6/26/2026Very thorough, professional, and gave me options. Do you want your repairs or Maintenance done right I would highly recommend
Thanks for the kind words! We appreciate you trusting us with your vehicle. We're glad we could help and give you options along the way. Thanks again for the recommendation!
Google review - Smith Automotive - Des Moines 6/25/2026Had a good experience at your shop Losse are nice and friendly. Show me a detail photos of the problems I had on my car before they fixed it.
Thanks for the kind words! We're glad the photos helped show what was going on with your Rogue before the repairs were made. We appreciate you trusting us with your vehicle.
Google review - Smith Automotive - Des Moines 6/23/2026I had a major issue that Russ and Austin worked with another company that had placed incorrect tire in my car which in turn caused the damage they were now tasked with repairing. They went above and beyond with communicating with me as well as the other company. They treated me like family and went to bat for me. I feel respected when I go in there. They explain things and actually show me what they are talking about and what they did. I gave them a chance and they have earned my trust and I will always go there from now on for all my auto needs. Thank you Russ and Austin!!
Thank you for the review and for trusting us with your Santa Fe. We hate that you were put in that situation, but we're glad we could help and be in your corner throughout the process! We'll be sure to pass your kind words along to Austin and Russ. I know they'll appreciate hearing them. We always enjoy seeing you and your husband when you're in the shop. Thanks again for your support—we truly appreciate it!
Google review - Smith Automotive - Pleasant Hill 6/22/2026Thanks for the 5 stars! We appreciate you choosing Smith Automotive.
Google review - Smith Automotive - Pleasant Hill 6/18/2026I had a $3000.00 estimate and I got the same job completed at another shop for $1000.00. I had an auto shop I sold and retired for 18 years . I was just giving trying to help a local family business . I knew the estimate was way beyond out of line so I paid my bill and got the keys . Charging people that have no choice these prices is legal stealing . I am thankful I k ow better and have a choice . The last red flag I got was having to fill out an authorization form to use a credit card this is the only time in my life I have been asked to do this . This is a sign that they rip people off that in turn try to get refunded from the credit card company .
Darrin, Thank you for taking the time to share your feedback. To provide some clarification, prior to testing, A/C diagnostic charges were reviewed and authorized. During testing, we quickly identified the concern: the A/C system was nearly empty, failed leak testing, and a cracked compressor was found. A complimentary inspection also identified additional rear brake concerns, along with a few minor non-urgent items. After reviewing our findings, we provided an estimate for the repairs necessary to restore safe and proper operation of the vehicle. The estimate reflected multiple repairs identified during the inspection. You chose not to proceed, which we respect. No repairs were performed, and you were only charged for the authorized testing. In fact, the testing charge was reduced because the issue was identified more quickly than expected. We strive to provide clear communication, accurate testing, and pressure-free decisions for every customer. We appreciate the opportunity to inspect your vehicle and wish you the best moving forward. If you would like to discuss your visit further, please contact our shop manager at (515) 265-4141
Google review - Smith Automotive - Pleasant Hill 6/16/2026