Reviews

Devin, Thank you so much for the 5-star review! We're thrilled that you had a great experience with our team. Your feedback means the world to us, and we look forward to serving you again in the future. Best regards, The Smith Automotive Team

Daniel, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer service team. Your recommendation means the world to us, and we truly appreciate your trust in our business. We look forward to serving you again in the future and continuing to provide the quality service you've come to expect. Thank you for choosing us! Best regards, Smith Automotive Team

Deb, Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that your first visit with us exceeded your expectations. It's fantastic to know that your vehicle performed perfectly on your road trip and that you're happy with your new tires - there's nothing better than knowing our customers can travel with confidence. We take great pride in our step-by-step communication approach because we believe our customers deserve to be fully informed throughout the service process. Your comment about trust means everything to us, as we work hard every day to be the honest, reliable automotive partner our community can count on. We're honored that you're planning to bring your other vehicle to us and look forward to building a long-term relationship with you. Thank you for giving us the opportunity to earn your trust, and we appreciate you taking the time to share this feedback. Safe travels, and thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team

Michael, Thank you so much for this fantastic review! We're delighted to hear about your positive experience with your Grand Caravan repairs. It's wonderful to know that our team provided you with clear information to help you make informed decisions - that's exactly what we strive for with every customer. We believe in honest, transparent service without any pressure tactics, so we're pleased this approach worked well for you. Our team takes pride in fair pricing and keeping our customers informed throughout the repair process, and we're thrilled that we were even able to come in under the original quote. Your recommendation means everything to us and our team. We truly appreciate you taking the time to share your experience, and we look forward to being your trusted automotive partner for any future needs. Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team

Hi Annie! We truly appreciate your 5-star rating! It's wonderful to know that we met your expectations. Thank you for choosing Smith Automotive, and we're here whenever you need us again. Best regards, The Smith Automotive Team

Tom, Thank you for taking the time to leave us a 5-star review! We're honored by your confidence in our service and appreciate your business. We look forward to being your trusted automotive partner for years to come. Best regards, The Smith Automotive Team

Daniel, Thank you for your excellent review! We're thrilled to hear that you had such a positive experience with our team. Providing outstanding service with friendly, professional staff is at the heart of what we do, and we're delighted that we delivered quality work on schedule for you. Your feedback truly motivates our entire team to continue maintaining the high standards our customers deserve. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team

Hi Jill, Thank you for your feedback. We're sorry to hear you left feeling this way. Our goal is never to scare anyone or oversell services, but to provide thorough inspections and honest assessments based on our findings. We take safety seriously and always err on the side of transparency, especially when we see concerns that may pose a risk down the road. We understand repairs can sometimes feel overwhelming, especially on older vehicles with rust or wear-related issues. We do our best to prioritize what’s urgent, what’s recommended, and what can wait, and we always welcome second opinions—we know every shop may see things a little differently. Our goal is always to perform repairs that are done right the first time and will last for years to come—not just patch things up temporarily. We believe in long-term solutions that protect both your investment and your safety. If there was a miscommunication about the testing or the repairs discussed, we truly apologize. That’s never our intention, and we’d be happy to review your visit in detail to ensure everything was handled appropriately. If you’d like to discuss further or share invoices from the other shops, we’re open to taking another look and learning from the experience. We appreciate you giving us the opportunity initially and wish you all the best with your vehicle moving forward. —Smith Automotive

Radona, Thank you for taking the time to leave us a 5-star review! We're honored by your confidence in our service and appreciate your business. We look forward to being your trusted automotive partner for years to come. Best regards, The Smith Automotive Team

Kelsey, Thank you so much for this thoughtful and detailed review! We truly understand how challenging it can be to find a trustworthy mechanic, especially after having disappointing experiences elsewhere. It means the world to us that we were able to earn your confidence during your first visit. We're glad our comprehensive inspection process, photo documentation, and feedback system helped give you a clear picture of your vehicle's condition. We know that receiving difficult news about needed repairs is never easy, and we always strive to deliver information with honesty, empathy, and transparency - it sounds like our team handled that well for you. Your recommendation to others in the community is incredibly valuable to us. We're committed to being the reliable, trustworthy automotive partner that residents in our area can depend on, and reviews like yours help us continue building that reputation. Thank you for giving us the opportunity to serve you, and we're here whenever you need us in the future. Best regards, The Smith Automotive Team