Google review - Smith Automotive - Pleasant Hill 5/15/2025Outstanding service ,friendly staff done right and on time.
Daniel, Thank you for your excellent review! We're thrilled to hear that you had such a positive experience with our team. Providing outstanding service with friendly, professional staff is at the heart of what we do, and we're delighted that we delivered quality work on schedule for you. Your feedback truly motivates our entire team to continue maintaining the high standards our customers deserve. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 4/17/2025I am editing this from a 5-star to a 1-star after my experience with this shop. Do not bring your vehicle to this shop. They will scare you into thinking your vehicle is dangerous to drive to push you to pay their bloated prices. Don't fall for it. Twice this shop blew issues way out of proportion in order to upsell the repairs. Told me my entire brake system was screwed when all it needed was a couple fluid lines replaced. They quoted $1700 and the actual necessary repair was $520 at a shop that didn't try to tack on unnecessary repairs to pad their bottom line. I went to them for a diagnostic for a check engine light which I already knew was for a vapor/evap leak. The second issue was a noise from the right front wheel area. They diagnosed the first issue and then did not diagnose the second issue. They then told me that I had a laundry list of other issues which would total over $5000 in repairs if I let them handle it and tried to scare me that my vehicle was unsalvageable due to rust. Took it to a rust specialist who said the rust is superficial and can be prevented from progressing with an undercoating. They tried to argue that I declined the diagnostic for the brakes which wasn't true at all, I declined their exorbitant repair prices and took it to other shops where I paid literally 1/3 for the two whole repairs it actually needed. $1650 out of my pocket instead of the $5k Smith wanted for the biggest issues.
Hi Jill, Thank you for your feedback. We're sorry to hear you left feeling this way. Our goal is never to scare anyone or oversell services, but to provide thorough inspections and honest assessments based on our findings. We take safety seriously and always err on the side of transparency, especially when we see concerns that may pose a risk down the road. We understand repairs can sometimes feel overwhelming, especially on older vehicles with rust or wear-related issues. We do our best to prioritize what’s urgent, what’s recommended, and what can wait, and we always welcome second opinions—we know every shop may see things a little differently. Our goal is always to perform repairs that are done right the first time and will last for years to come—not just patch things up temporarily. We believe in long-term solutions that protect both your investment and your safety. If there was a miscommunication about the testing or the repairs discussed, we truly apologize. That’s never our intention, and we’d be happy to review your visit in detail to ensure everything was handled appropriately. If you’d like to discuss further or share invoices from the other shops, we’re open to taking another look and learning from the experience. We appreciate you giving us the opportunity initially and wish you all the best with your vehicle moving forward. —Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/15/2025Radona, Thank you for taking the time to leave us a 5-star review! We're honored by your confidence in our service and appreciate your business. We look forward to being your trusted automotive partner for years to come. Best regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 4/3/2025First time here. Been looking around for a new mechanic since I recently moved to this area. I've had some bad luck with mechanics so when I say I really like this place just know, I mean it. But what I truly appreciated was their thorough look over of my vehicle, the photos and feedback system they use, loaner car option, and the knowledgeable feedback. Unfortunately I didn't get great news but that's not on them, however I can appreciate the fact they were great in there delivery of said bad news, empathetic and transparent. So definitely would recommend this place to anyone close to me needing a good car shop.
Kelsey, Thank you so much for this thoughtful and detailed review! We truly understand how challenging it can be to find a trustworthy mechanic, especially after having disappointing experiences elsewhere. It means the world to us that we were able to earn your confidence during your first visit. We're glad our comprehensive inspection process, photo documentation, and feedback system helped give you a clear picture of your vehicle's condition. We know that receiving difficult news about needed repairs is never easy, and we always strive to deliver information with honesty, empathy, and transparency - it sounds like our team handled that well for you. Your recommendation to others in the community is incredibly valuable to us. We're committed to being the reliable, trustworthy automotive partner that residents in our area can depend on, and reviews like yours help us continue building that reputation. Thank you for giving us the opportunity to serve you, and we're here whenever you need us in the future. Best regards, The Smith Automotive Team
I have nothing, but good words to say about the service and friendliness of Smith Automotive. I had a brake light that was showing up on the dashboard. They found what was wrong and got it repaired. A nice perk about this place is that if a person doesn't have a ride to and from the service shop, someone there will gladly transport back and forth.
Great service as always! I can always count on Smith’s to take good care of my car and to be honest about what work is needed at a fair price.
Google review - Smith Automotive - Pleasant Hill 2/25/2025Gregory, Your 5-star review just made our day! Thank you for your trust in Smith Automotive. We're committed to continuing to provide the excellent service you've come to expect. Best regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 2/18/2025Brandon, We're so grateful for your 5-star rating! Thank you for being a valued customer and for taking the time to share your positive experience. We appreciate your business! Best regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 2/12/2025The best around the area! The best customer service!
Morgan, Wow, thank you for such an amazing review! Being called "the best around the area" is an incredible compliment that truly makes our day. We're thrilled that our customer service exceeded your expectations - our team works hard to provide exceptional care for every customer who walks through our doors. Your kind words motivate us to continue delivering the high-quality service our community deserves. We sincerely appreciate you taking the time to share this feedback! Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 1/28/2025Friendly service. Kept me informed while fixing my car. Great job!!!
Kim, Thank you for the great review! We're so pleased to hear that you appreciated our friendly service and communication throughout the repair process. Keeping our customers informed every step of the way is something we take pride in, and it's wonderful to know it made a positive difference for you. We truly appreciate you taking the time to share your experience, and we look forward to serving you again whenever you need us! Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
