Google review - Smith Automotive - Des Moines 10/9/2025Smith Automotive went above and beyond to help me with my car issues. This is the only place I’ll return to after my first time using them. Honest, friendly, and very helpful!
Lynn, Thank you so much for the kind words — this truly made our day! We're so glad we could go the extra mile for you and your Verano, and it means the world to us that you felt the honesty and care that we put into every visit. Earning a customer for life after just one visit is the greatest compliment we could receive. We'll be here whenever you and your Buick need us. Welcome to the Smith Automotive family! Thank You Smith Automotive Team Des Moines
Google review - Smith Automotive - Des Moines 10/9/2025Great place good service
Google review - Smith Automotive - Pleasant Hill 10/6/2025Professional and helpful service. Did a diagnostic on my wife’s explorer unfortunately it needed a lot of repairs so we ended up trading in the car for a brand new one. But they were very thorough on what needed replaced and what didn’t need repairs! Highly recommend them
Westin, Thank you so much for the kind words and recommendation! While we're sorry to hear the Explorer needed more repairs than made sense to pursue, we're glad our thorough diagnostic helped you and your wife make the best decision for your situation. That's exactly what we're here for — honest, detailed information so our customers can make informed choices, even if that means pointing you in a different direction. We wish you many happy miles in your new vehicle and hope you'll keep us in mind for all your future automotive needs! Thank You, The Smith Automotive Team
Google review - Smith Automotive - Des Moines 10/6/2025Wow ! Very friendly staff ! I went to the wrong location as they have various locations. Even though I was 20 minutes late they still serviced my car. Fast service, very detailed. Unlike other shops they do not pressure you into getting everything on your car fixed but simply provided a diagnostics. Not to mention complimentary snacks and great coffee ! I will be returning here for an oil change. Thanks !
Kali, Wow, thank you for the amazing review! We're so glad we could work you in even after the mix-up with locations — life happens, and we never want a small hiccup to get in the way of taking care of our customers! We truly believe in giving you honest, pressure-free information so YOU can make the best decisions about your vehicle. A thorough diagnostic without the hard sell is just how we do things here. We're also happy the snacks and coffee hit the spot! We can't wait to see you and your Malibu back for that oil change. Thanks for choosing Smith Automotive! Thank You Smith Automotive Team Des Moines
Google review - Smith Automotive - Des Moines 9/29/2025Great service. Friendly people. They took me home and then picked me up to get the car. The inspection was thorough and specific about costs.
Marilyn, Thank you for the fantastic review! We know your time is valuable, and we're so glad we could make the process as convenient as possible by getting you home and back again. That's the kind of service we love to provide! We're also happy to hear the inspection was thorough and that the costs were clear upfront — no surprises is always the goal. We look forward to taking care of you and your Cherokee again. Thanks for choosing Smith Automotive! Thank You, Smith Automotive Team Des Moines
Google review - Smith Automotive - Des Moines 9/29/2025 Google review - Smith Automotive - Des Moines 9/29/2025Thorough inspection, clean shop, friendly staff - will be back!
Jared, Thank you so much for the wonderful review! We take a lot of pride in our thorough inspections, keeping a clean shop, and making every customer feel welcome — so it means a great deal to hear that it shows. We'll be ready and waiting when your Sierra needs us again. See you next time at Smith Automotive! Thank You, Smith Automotive Team Des Moines
Google review - Smith Automotive - Des Moines 9/29/2025Friendly fast service. Done well. I wished I had been told about the 150$ inspection ahead of time.
Thank you for the kind words and for trusting Smith Automotive with your vehicle! We're so glad you experienced our friendly, fast service and that the work was done to your satisfaction. We also really appreciate the honest feedback about the inspection fee. You're absolutely right — our customers should always be informed of any charges upfront, and we're sorry that didn't happen this time. We'll use this as a reminder to make sure we're communicating costs clearly before any work begins. We hope to earn your full confidence next visit! Thank You Smith Automotive Team Des Moines
Google review - Smith Automotive - Pleasant Hill 9/29/2025Zac was great to work with, and kept us up to date with everything. There were no surprises, except the job coming in slightly less than estimated. The quality of the work and the customer service were the best we have ever had in town. Will be back with any future auto needs. My family was able to enjoy our 1400 mile road trip with safety and confidence in the maintenance provided by Smith's.
Jason, What an incredible review — thank you so much! We will absolutely pass along your kind words to Zac, he truly exemplifies the standard of service we strive for every day. Coming in under estimate is always a great feeling, and we love that there were no surprises along the way — that's exactly how it should be! Most importantly, knowing that your family was able to enjoy a safe and confident 1,400 mile road trip after trusting us with your vehicle means everything to us. That's why we do what we do! We look forward to being your go-to shop for all your future automotive needs. Safe travels! Best Regards, The Smith Automotive Team
Google review - Smith Automotive - Des Moines 9/22/2025Very attentive to my needs.
Kenneth, Thank you so much for the kind words! We always want to make sure every customer feels heard and taken care of, and we're so glad that came through during your visit. We'll be here whenever your Impala needs us again. We truly appreciate your business and your trust in Smith Automotive! Thank You, The Smith Automotive Team Des Moines
