My car was taken to Smith's automotive without them knowing it. They got right on it and got it done I really appreciate it.
Car trouble never seems to happen at a convenient time. We're glad we could get your Trailblazer in, replace the battery, and get you back on the road. Thanks for taking the time to leave us a review!
I love the personalized care at Smith’s Auto…from Jennifer in the front office and Zach’s technical expertise and ability to explain what is going on with my vehicle…They have always done me well. And the free loaner car service is a game changer with my work schedule. Highly recommend.
Thanks for the kind words! We'll be sure to pass them along to Jennifer and Zach. We're glad the loaner car helped make things a little easier. We appreciate your trust in us and look forward to helping you again.
My car was overheating. When I checked the radiator, it was empty. Filled it and watched the water leak out somewhere by the back of the engine. Called Smith automotive and talked with Jen. She was a great help and told me that Rusty, the owner, would call me as soon as he got in. He asked if I could bring the car in, so he could locate the problem, or would I like to have him send a tow truck. I drove it in, after filling radiator again. They said they’d check it out and get back to me. Offered me a loaner car, but since I had no plans for the next few days, I just requested a ride. Rusty drove me home and told me they’d get back to me that day. Zac called that afternoon and told me there were a couple of hoses that were cracked and needing to be replaced. They had to order the parts. Zac kept me apprised as to the progress and also told me about another problem (serpentine belt that was cracked) and should really be taken care of before it broke. The price was reasonable so I gave permission. Once the car was finished, Jen was kind enough to pick me up from home to bring me to the shop. Now THAT’S service. Car has run perfectly and feels much safer. Awesome service (beyond what I could have expected), reasonable price and between Rusty, Jen and Zac, everything was explained and I had the option to approve or decline any recommended repairs. Love Smith Automotive!!
Thank you so much for the review! We really appreciate you trusting us with your vehicle. We'll make sure Jen, Zac, and Rusty see your kind words! We know car problems are stressful, so we try to make the process as easy as possible by keeping customers informed and helping however we can. We're glad we were able to find the problem, get it repaired, and get you back on the road safely. Thanks again for choosing Smith Automotive—we're grateful for your business!
Very friendly staff they will find a way to accommodate you if your service is going to take longer . Thank you guys so much
Thanks for bringing in your Escape, Nicole! And we appreciate the kind words!
I will take any and all of my vehicles here from now on they were fast and courteous.they fixed the issue we were having and gave us a list of any and all other problems that we have and will have in the near future if we don't address them without any pressure to deal with them right then..
Thanks for the kind words! We're happy we could get the problem taken care of and give you a heads-up on the other items we found. Our goal is to provide the information and let you decide what makes sense for you. We really appreciate your trust and look forward to seeing you again.
Extremely knowledgeable. The actual work didn't take long. Navigating insurance is a different story. Real happy with them.
Thanks for the great review, Howard! We're looking forward to seeing you again soon!
Have gone here for two oil changes and prices are comparable to dealerships. I want to add Tyler is amazing.. he will be the reason I return. He is personable and attentive, he goes the extra mile for his customers.
Thanks for the review! We appreciate you trusting us with your vehicle, and we're especially glad to hear Tyler made such a positive impression. We'll be sure to share your comments with him. Thanks again, and we'll see you at your next visit!
Went for a Pre purchase inspection on a used car, staff was super helpful. They could have just checked the common stuff and sent me on my way but instead they spent time out of their day to hear what I was looking for in a car and gave their opinions on what I had brought them. Ended up not even doing the inspection and took the car back to the dealership as it was a pretty big gamble. Highly recommend!
Thanks for the great review Kyle! Glad we could help you with your purchase decision!

Google review - Smith Automotive - Des Moines 