Radona, Thank you for taking the time to leave us a 5-star review! We're honored by your confidence in our service and appreciate your business. We look forward to being your trusted automotive partner for years to come. Best regards, The Smith Automotive Team
First time here. Been looking around for a new mechanic since I recently moved to this area. I've had some bad luck with mechanics so when I say I really like this place just know, I mean it. But what I truly appreciated was their thorough look over of my vehicle, the photos and feedback system they use, loaner car option, and the knowledgeable feedback. Unfortunately I didn't get great news but that's not on them, however I can appreciate the fact they were great in there delivery of said bad news, empathetic and transparent. So definitely would recommend this place to anyone close to me needing a good car shop.
Kelsey, Thank you so much for this thoughtful and detailed review! We truly understand how challenging it can be to find a trustworthy mechanic, especially after having disappointing experiences elsewhere. It means the world to us that we were able to earn your confidence during your first visit. We're glad our comprehensive inspection process, photo documentation, and feedback system helped give you a clear picture of your vehicle's condition. We know that receiving difficult news about needed repairs is never easy, and we always strive to deliver information with honesty, empathy, and transparency - it sounds like our team handled that well for you. Your recommendation to others in the community is incredibly valuable to us. We're committed to being the reliable, trustworthy automotive partner that residents in our area can depend on, and reviews like yours help us continue building that reputation. Thank you for giving us the opportunity to serve you, and we're here whenever you need us in the future. Best regards, The Smith Automotive Team
Gregory, Your 5-star review just made our day! Thank you for your trust in Smith Automotive. We're committed to continuing to provide the excellent service you've come to expect. Best regards, The Smith Automotive Team
Brandon, We're so grateful for your 5-star rating! Thank you for being a valued customer and for taking the time to share your positive experience. We appreciate your business! Best regards, The Smith Automotive Team
The best around the area! The best customer service!
Morgan, Wow, thank you for such an amazing review! Being called "the best around the area" is an incredible compliment that truly makes our day. We're thrilled that our customer service exceeded your expectations - our team works hard to provide exceptional care for every customer who walks through our doors. Your kind words motivate us to continue delivering the high-quality service our community deserves. We sincerely appreciate you taking the time to share this feedback! Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
Friendly service. Kept me informed while fixing my car. Great job!!!
Kim, Thank you for the great review! We're so pleased to hear that you appreciated our friendly service and communication throughout the repair process. Keeping our customers informed every step of the way is something we take pride in, and it's wonderful to know it made a positive difference for you. We truly appreciate you taking the time to share your experience, and we look forward to serving you again whenever you need us! Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
Smiths Auto fixed my Jeep Wrangler recently and I had to leave a review considering the service they provided. Started out with the break down and they arranged for it to be towed which was very convenient. They diagnosed and fixed the issue, communicated well and fixed the issue quickly. What was nice was they gave me a car to use while they were fixing it so keep it as long as you'd like at least I have wheels to get back and forth to work. Huge thank you for this! While in the shop my Jeep decided to run through their garage door and they took ownership and completely repaired all damage quickly and to my expectations. Can't complain at all besides I get to drive the Prius and save gas while they were fixing it. ;) After getting it back had a slight concern and they encourage that I bring it in and have them look to see if warranty covered it and while we wasn't able to recreate the issue it hasn't done it since and they did provide some suggestions on ways we can try to eliminate it from happening again. They even asked me to join them to see it's no longer doing what it was doing before and assured me if it did it again to bring it in for them to see whats happening. They make getting your car repaired very easy and while getting cars fixed is never cheap they make the money spent well worth it. Thank you Zach and everyone at Smith Auto!
Thank you so much for taking the time to share such a detailed and thoughtful review! We're truly grateful for your kind words and for highlighting so many aspects of our service. We're glad we could make the initial breakdown as convenient as possible by arranging the tow, and we're pleased that our communication and quick turnaround met your expectations. Our loaner car program is designed to keep our customers mobile, so we're thrilled it helped you get to work without any disruption - and we're glad you enjoyed the fuel savings with the Prius! Regarding the garage door incident, we absolutely believe in taking full responsibility when things happen, and we're pleased we could get everything repaired quickly to your satisfaction. These situations, while unfortunate, really show what a business is made of, and we're committed to making things right. We're also happy to hear about your follow-up experience. Encouraging customers to return with any concerns and standing behind our work with thorough investigation is just part of how we do business. We want you to have complete confidence in your Jeep Wrangler. Zac and our entire team truly appreciate your trust in us and your wonderful feedback. Thank you for choosing Smith Automotive - we're here whenever you need us! Best regards, The Smith Automotive Team
Very personable. Gave me a ride home and a ride back for an all day service. Recommend them for your auto needs.
Mike, Thank you so much for your wonderful review! We're delighted to hear that you appreciated our personable service and that our transportation assistance made your all-day service more convenient. We understand that being without your vehicle can be challenging, so we're always happy to help our customers get where they need to go. Your recommendation means everything to us, and we truly appreciate you taking the time to share your positive experience. We look forward to serving you again for any future automotive needs! Thank you for choosing Smith Automotive! Best regards, The Smith Automotive Team
Clyde, We truly appreciate your 5-star rating! It's wonderful to know that we met your expectations. Thank you for choosing Smith Automotive, and we're here whenever you need us again. Best regards, The Smith Automotive Team