Google review - Smith Automotive - Pleasant Hill 5/4/2026I recently had both my truck and my wife’s SUV serviced here, and the experience was excellent from start to finish. The team was extremely courteous, knowledgeable, and took the time to explain everything clearly without any pressure. It’s rare to find a shop that combines this level of professionalism with genuine customer care. The service was efficient, the communication was great, and I felt confident that both vehicles were in good hands. This is easily the best customer service I’ve experienced at an auto shop, and it will definitely be my go-to place for all future vehicle needs.
Thank you for trusting us with both your truck and your wife’s SUV. We’re glad to hear our team was able to provide clear communication, thorough explanations, and a no-pressure experience from start to finish. Delivering efficient service and making sure our customers feel confident in the care their vehicles receive is always our goal. We truly appreciate your kind words and your trust in us, and we look forward to helping you with both vehicles in the future.
Google review - Smith Automotive - Des Moines 5/4/2026Outstanding all 3 guys did great on their part would recommend to anyone who's looking for the right place for their vehicle
Google review - Smith Automotive - Pleasant Hill 4/27/2026Hi Marisa, Thank you for the 5-star rating—we really appreciate your support! If there’s ever anything you need, we’re here to help. – Smith Automotive
Google review - Smith Automotive - Des Moines 4/27/2026 Google review - Smith Automotive - Pleasant Hill 4/27/2026 Google review - Smith Automotive - Pleasant Hill 4/26/2026My Ford flex had a damaged flexible connector to the exhaust. They quoted me over 1200$ for a new exhasut. $300 later the problem was fixed by a different auto center which has since taken care of the vehicle. Infact they charged me to tell me I had low pressire in one of my tires and couldnt even fill ot with air before i picked ot up from them! Would not recommend toany family or friends to being their vehicles here to get worked on.
Hi Brandon, Thank you for taking the time to share your feedback. It looks like your visit with us was back in 2021, and while that was some time ago, we still take concerns like this seriously as a team. Based on your description, it sounds like there may have been a difference in repair approach. In some cases, we may recommend full component replacement when damage is significant or when we’re aiming for a long-term, reliable fix, while another shop may offer a more cost-effective or temporary repair. Our goal is always to provide options and recommend what we believe is the best solution for the vehicle. Regarding the tire pressure concern, we agree—that’s something that should have been addressed during the visit, and we understand how that would be frustrating. As a team, we’ve continued to improve our processes, communication, and overall customer experience over the years. We’d appreciate the opportunity to provide you with a different experience if you’re ever open to giving us another try. – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/20/2026Hi Dominic, Thanks for the support! We’re glad you had a great experience. – Smith Automotive
Google review - Smith Automotive - Des Moines 4/20/2026 Google review - Smith Automotive - Pleasant Hill 4/20/2026Great customer service from beginning to end! I knew exactly what was going to be done, when it would be done, and how much it would cost!!
Hi Chad, Thank you for the great review! We’re glad to hear our team kept everything clear and straightforward from start to finish—that’s exactly the experience we aim to provide. We appreciate you trusting us with your vehicle and look forward to helping you again down the road! – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/20/2026Hi Steve, We appreciate the 5 stars—thanks for trusting us with your vehicle! – Smith Automotive
