Google review - Smith Automotive - Pleasant Hill 4/26/2026My Ford flex had a damaged flexible connector to the exhaust. They quoted me over 1200$ for a new exhasut. $300 later the problem was fixed by a different auto center which has since taken care of the vehicle. Infact they charged me to tell me I had low pressire in one of my tires and couldnt even fill ot with air before i picked ot up from them! Would not recommend toany family or friends to being their vehicles here to get worked on.
Hi Brandon, Thank you for taking the time to share your feedback. It looks like your visit with us was back in 2021, and while that was some time ago, we still take concerns like this seriously as a team. Based on your description, it sounds like there may have been a difference in repair approach. In some cases, we may recommend full component replacement when damage is significant or when we’re aiming for a long-term, reliable fix, while another shop may offer a more cost-effective or temporary repair. Our goal is always to provide options and recommend what we believe is the best solution for the vehicle. Regarding the tire pressure concern, we agree—that’s something that should have been addressed during the visit, and we understand how that would be frustrating. As a team, we’ve continued to improve our processes, communication, and overall customer experience over the years. We’d appreciate the opportunity to provide you with a different experience if you’re ever open to giving us another try. – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/20/2026Hi Dominic, Thanks for the support! We’re glad you had a great experience. – Smith Automotive
Google review - Smith Automotive - Des Moines 4/20/2026 Google review - Smith Automotive - Pleasant Hill 4/20/2026Great customer service from beginning to end! I knew exactly what was going to be done, when it would be done, and how much it would cost!!
Hi Chad, Thank you for the great review! We’re glad to hear our team kept everything clear and straightforward from start to finish—that’s exactly the experience we aim to provide. We appreciate you trusting us with your vehicle and look forward to helping you again down the road! – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/20/2026Hi Steve, We appreciate the 5 stars—thanks for trusting us with your vehicle! – Smith Automotive
Google review - Smith Automotive - Des Moines 4/15/2026We bring all our family cars here. Always very helpful and friendly staff as well as great work! Highly recommend.
Google review - Smith Automotive - Pleasant Hill 4/13/2026I've been very impressed with Smith Automotive Repair. If you’re looking for an automotive repair shop that can accurately diagnose your vehicle, offer fair pricing, and complete the work promptly and professionally, look no further. Smith Automotive Repair will never recommend unnecessary repairs just to increase costs—a practice that sets them apart from many others. Their reputation is built on high standards, integrity, and strong ethics. We do not take our cars anywhere else.
Hi Ron, Thank you for the incredible review—we truly appreciate your trust and loyalty. It means a lot to hear that our approach to accurate testing, fair pricing, and clear recommendations stands out. Our goal is always to do what’s right for our customers and their vehicles, and never recommend anything that isn’t needed. We’re grateful you’ve chosen to rely on us, and we look forward to continuing to take care of your vehicles for years to come. – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/13/2026Efficient and professional as always. Thank you guys.
Hi Joel, We appreciate the kind words! Glad we could provide another efficient and professional experience for you. Thanks for continuing to trust our team—we’re always here when you need us. – Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/13/2026Horrible experience. Took my car in for my AC, they charged me $555 just to tell me it would be 4K to fix. Did absolutely nothing to my car, other than keep it all day. Took it to Bob Brown in Ankeny and got my “4K” issue taken care of for $1500. They do not care about you, they just want to screw you over for money. DO NOT RECOMMEND!!
Hi Nicky, We’re sorry to hear you left feeling this way, and we do appreciate you taking the time to share your experience. The initial charge you’re referring to was for A/C system testing, along with tire pressure monitoring system testing. We always review testing charges with customers and obtain approval before any work is performed so there is a clear understanding of the process upfront. This testing allows us to determine the root cause of the issue, not just the symptom. In your vehicle’s case, testing indicated a failing compressor. When a compressor fails, it commonly sends metal debris throughout the A/C system, which can contaminate other components. Because of this, a proper repair often involves more than just replacing a single part to prevent repeat failure. We did our best to explain these findings and recommendations at the time, but we understand you were primarily looking for a quick price and may not have had the opportunity to go through everything in detail. It’s also true that different shops may approach repairs differently. In some cases, a lower upfront repair may address the immediate concern, while our recommendations are focused on preventing further issues down the road. We never want anyone to feel like “nothing was done,” as the testing performed is what allows us to provide accurate and responsible repair recommendations. We do appreciate your feedback and will continue working to improve how we communicate with our customers. Smith Automotive
Google review - Smith Automotive - Pleasant Hill 4/13/2026Quick and reliable service. Hiccup at the end but they quickly located the issue and fixed it. Great business practices
Hi Bryan, Thank you for the great review! We’re glad you had a quick and reliable experience overall, and we appreciate your patience while we worked through that issue at the end. We always want to make things right, and we’re glad our team was able to get it resolved quickly. Thanks again for trusting us—we look forward to helping you next time! – Smith Automotive
