Reviews

Thanks Linsey! Appreciate the kind words!

Hi Ron, Thank you for the incredible review—we truly appreciate your trust and loyalty. It means a lot to hear that our approach to accurate testing, fair pricing, and clear recommendations stands out. Our goal is always to do what’s right for our customers and their vehicles, and never recommend anything that isn’t needed. We’re grateful you’ve chosen to rely on us, and we look forward to continuing to take care of your vehicles for years to come. – Smith Automotive

Hi Joel, We appreciate the kind words! Glad we could provide another efficient and professional experience for you. Thanks for continuing to trust our team—we’re always here when you need us. – Smith Automotive

Hi Nicky, We’re sorry to hear you left feeling this way, and we do appreciate you taking the time to share your experience. The initial charge you’re referring to was for A/C system testing, along with tire pressure monitoring system testing. We always review testing charges with customers and obtain approval before any work is performed so there is a clear understanding of the process upfront. This testing allows us to determine the root cause of the issue, not just the symptom. In your vehicle’s case, testing indicated a failing compressor. When a compressor fails, it commonly sends metal debris throughout the A/C system, which can contaminate other components. Because of this, a proper repair often involves more than just replacing a single part to prevent repeat failure. We did our best to explain these findings and recommendations at the time, but we understand you were primarily looking for a quick price and may not have had the opportunity to go through everything in detail. It’s also true that different shops may approach repairs differently. In some cases, a lower upfront repair may address the immediate concern, while our recommendations are focused on preventing further issues down the road. We never want anyone to feel like “nothing was done,” as the testing performed is what allows us to provide accurate and responsible repair recommendations. We do appreciate your feedback and will continue working to improve how we communicate with our customers. Smith Automotive

Hi Bryan, Thank you for the great review! We’re glad you had a quick and reliable experience overall, and we appreciate your patience while we worked through that issue at the end. We always want to make things right, and we’re glad our team was able to get it resolved quickly. Thanks again for trusting us—we look forward to helping you next time! – Smith Automotive

Hi Dennis, Thank you for the 5 stars! It means a lot to our team. – Smith Automotive

Hi Dennis, Thank you for the updated review and for giving us the opportunity to make it right. Unfortunately, defective parts can happen from time to time, but we always stand behind our work and warranties. We’re glad we were able to get your vehicle back in quickly and take care of the repair at no charge. At Smith Automotive, we back our repairs with a 36 Month / 36,000 Mile warranty to help give our customers peace of mind. We truly appreciate your patience, your business, and your feedback. Thank you again for choosing Smith Automotive!

Hi Don, Thank you for the great review—we really appreciate it! Earning your trust means everything to us, and we’re glad our team has been able to make things easier and keep everything clear along the way. Thanks again for choosing us and for the recommendation—we’re always here when you need us! – Smith Automotive

Hi Thomas, Thank you for the great review and recommendation—we truly appreciate it! We’re glad you had a great experience with our team and we look forward to continuing to take care of your vehicle in the future. Thanks again for trusting us, and we’ll be here whenever you need us! – Smith Automotive