Reviews

Marsha Underberg
Google review - Smith Automotive - Des Moines 11/26/2023

Andrew Lwere
Google review - Smith Automotive - Pleasant Hill 11/25/2023

Employees continue to be Professional and super friendly! I’m not happy with the service this last time but they are willing to work with me until I’m satisfied!

Reply from Business

Thank you so much for the wonderful feedback! We're thrilled to hear that you found our team to be professional and super friendly. Comments like yours are incredibly rewarding and let us know we're providing the exceptional customer experience we aim for. We really appreciate you taking the time to share your positive thoughts. Thank you for trusting us with your 2017 Honda Odyssey, and we look forward to seeing you again soon!

Reply from Business

Andrew, Thank you so much for the wonderful feedback! We're thrilled to hear that you found our team to be professional and super friendly. Comments like yours are incredibly rewarding and let us know we're providing the exceptional customer experience we aim for. We really appreciate you taking the time to share your positive thoughts. Thank you for trusting us with your 2017 Honda Odyssey, and we look forward to seeing you again soon!

john eggen
Google review - Smith Automotive - Pleasant Hill 11/10/2023

Thanks for the fast and great work

Reply from Business

Thank you so much for the kind review! We're thrilled to hear that you were satisfied with the fast and great work we provided. Delivering efficient, quality service is a top priority for us, so feedback like yours is incredibly rewarding. We really appreciate you taking the time to share your positive experience. Comments like these let us know we're succeeding in meeting our customers' needs. Thank you again for your business. We look forward to providing you with excellent service anytime you need us in the future. Please don't hesitate to reach out if there's anything else we can do for you and your 2016 Chevrolet Colorado.

Misty Stockbauer
Google review - Smith Automotive - Pleasant Hill 11/1/2023

Reply from Business

Thank you so much for the wonderful 5-star review! We really appreciate you taking the time to share your fantastic experience with our team.

Mark Mitchell
Google review - Smith Automotive - Pleasant Hill 10/31/2023

Work completed on time and we knew what costs would be at the start.

Reply from Business

Thank you so much for the wonderful feedback! We're thrilled to hear that we were able to complete your work on time and provide upfront pricing information on your 2015 Toyota Corolla. Transparency and timely service are top priorities for us, so your review is very rewarding. We really appreciate you taking the time to share your positive experience. Feedback like this helps us continue delivering the high-quality service our customers deserve. Thank you again, and we look forward to assisting you in the future!

HL Weatherly
Google review - Smith Automotive - Pleasant Hill 10/28/2023

After this experience we are DONE with smith automotive PHill, Ia. A job [starter replacement] (that even at a Dodge dealership is UnDeR $560 incld. Diag fees & Towing) cost a TOTAL of 1,074.82 at smith automotive. I asked why such a HUGE price difference for eXaCt service, answer was 'We Gotta Keep the Lights On' ! So to be fair I drove to Ankeny Dewey Dodge to get exact quotes (apples2apples) before posting this review. Conclusion: had we went to Dewey/Dodge (or prob. anywhere else), our out of pocket would have been UNDER $180 (with our extd. warranty coverage) but we paid smith's automotive $563.82 out of pocket AND our warranty peeps ALSO paid smith's automotive an additional $511. Any1 else see it? Since this Oct 2023 experience at smith's we have heard similar stories from a lot of people in the Pleasant Hill area. We have been doing business there as far back as 2012, something changed....or....maybe not! BUT WE ARE DONE!

Reply from Business

Thank you for sharing your feedback about your unfavorable service and pricing experience with our shop - we sincerely apologize that we were unable to effectively meet your needs as a long-time customer. Hearing that another establishment was able to quote a similar repair job for significantly less was deeply concerning to us, and we will be doing research on current standard pricing for starter replacements to better align with reasonable customer expectations. While overhead costs are a reality of running an established business, that isn't an excuse when someone is clearly finding far better value for comparable services elsewhere in the area. Competitive and fair prices are something we must continue to improve upon. We value all our long-time patrons and never intentionally want someone to feel taken advantage of. Please let us know if there is any way we can rebuild your confidence in the quality, reliability, and affordability you experienced from us for so many years prior to this disappointing visit. We will be evaluating what changed internally so we can make needed improvements.

Carol Davis
Google review - Smith Automotive - Pleasant Hill 10/26/2023

Zac was great! He listened, reported back timely, with a full inspection. They repaired what I needed done, and advised on future items that will need attention-without the scare tactics or hard sell to do them right now. As a woman who actually knows about vehicles and gets my hands dirty, it is so refreshing not to be condescending to at a shop! Thank you for the great service!

Reply from Business

Thank you so much for taking the time to write this stellar review about your experience with our service advisor, Zac and our shop. We really appreciate you highlighting the attentive service, clear communication, and respect you received as an informed female customer. It's extremely gratifying to hear that Zac carefully reviewed the inspection of your vehicle, provided timely updates, and made practical recommendations on current and future repairs needed - all without any pressure or condescension. Delivering quality car care with honesty and transparency is so important to us. We also love that you felt refreshed by the conversation - as a knowledgeable customer yourself, you deserve to have your expertise valued during the auto service process. We work hard to make all customers, especially women, feel heard and empowered when bringing their vehicles in. Thank you again for the kind words about Zac and recognizing exactly the type of fair, straightforward and professional experience we aim to provide customers like yourself. We very much appreciate you taking the effort to recommend us online for the great service!

Jake Feuerhelm
Google review - Smith Automotive - Pleasant Hill 10/26/2023

Another great service from Smith Automotive!!

Rich
Google review - Smith Automotive - Pleasant Hill 10/26/2023

Nice clean Friendly place. They take pictures of what needs to be served and they go over it with you. They guarantee there work. You can trust them to do what is needed and done right.

Reply from Business

Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a great experience with our clean, friendly facility and our transparent approach to vehicle maintenance. Earning our customers' trust is so important to us, so comments like yours mean a lot. We really appreciate you taking the time to share your positive review. It's feedback like this that helps us continue providing the high-quality service we strive for. Thank you again, and we look forward to seeing you and your 2014 Ford Edge again soon!

Chris Haug
Google review - Smith Automotive - Pleasant Hill 10/23/2023

Very professional!

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