Google review - Smith Automotive - Des Moines 12/8/2025 Google review - Smith Automotive - Pleasant Hill 12/4/2025I had never used this facility in the past but I had some major issues with my vehicle and I needed to take it somewhere fairly close to home! I called at 7am on a Monday. I dropped off my car around approximately 7:30am. I was greeted by very friendly staff. I received a diagnosis and quote a couple of hours later. My vehicle had a few issues, but we authorized the most critical repairs for now. They ordered parts, made the necessary repairs, and had my vehicle ready by approximately 3:30pm. When I arrived to pickup my vehicle, it had been washed and looked like they had even wiped off my dash and cleaned my windshield! I was very pleased with their attention to my concerns, their friendliness, and their affordability! I would recommend them to anyone! I will be back for the less critical repairs as soon as I am able!
Shawna, Wow, thank you so much for this detailed and heartwarming review! We know it can be nerve-wracking trusting a new shop with major vehicle issues, and we truly appreciate you giving us the chance to earn your trust. We're so glad our team was able to get you in quickly, communicate clearly throughout the day, and have you back on the road by the afternoon. And we love that you noticed the little extras — a clean car just feels good when you pick it up! We look forward to taking care of those remaining repairs when you're ready, and we're honored to have earned a customer for life. Thank you for the recommendation — it means everything to us! Best Regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 12/3/2025Robert, Thank you for the 5-star rating! We truly appreciate you taking the time to share your experience with Smith Automotive. We look forward to serving you again! Thank You The Smith Automotive Team
Google review - Smith Automotive - Des Moines 12/3/2025Wowsa! I finally found a place to service my vehicles that is honest, reliable and efficient. Everyone I dealt with was very friendly and helpful. No one tried to upsell anything-they actually went above and beyond what was necessary. Austin was my technician- he was amazing-I highly recommend him!
Google review - Smith Automotive - Des Moines 12/3/2025Smiths auto shop was the best place to go! Such a God send. They got my car in right away and were extremely helpful and kind. Rusty and Austin know excellent customer service and were extremely accommodating. They gave me a loaner car which was so kind! Highly recommend this shop!
Google review - Smith Automotive - Pleasant Hill 12/2/2025Great Service and Great People!
Tim, Thank you for the kind words — that really says it all! We're glad we could take care of your electrical repair and battery replacement at a price that works for you. Our team truly enjoys what they do and it shows when customers like you notice. We appreciate your business and look forward to seeing you again! Thank You, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 12/1/2025Haven't had a bit of problems since fixed up truck
Lewis, That's exactly what we love to hear! A truck running smoothly down the road is the best result we could ask for. Thank you for trusting Smith Automotive with your repairs and for taking the time to share your experience. We're here whenever you need us! Best Regards, The Smith Automotive Team
Google review - Smith Automotive - Pleasant Hill 11/27/2025 Google review - Smith Automotive - Pleasant Hill 11/27/2025Wow charges double what the actual dealers whould charge Price gouge on parts markup as well I would suggest calling your local parts counter before agreeing to pay what they are charging you for parts.
Stephanie and Zach, Thank you for sharing your feedback. We take all reviews seriously, however we are unable to locate any record of you as a customer in our system. We want to assure our customers that Smith Automotive is committed to fair, transparent pricing and we are happy to walk any customer through the cost of their repairs at any time. Our prices are competitive and reflect the quality of parts and service we stand behind. If you believe you have had a service with us, we would welcome the opportunity to speak with you directly to address your concerns. Please don't hesitate to contact us.
Google review - Smith Automotive - Pleasant Hill 11/26/2025Will, Thank you for your feedback. We are unable to locate any record of you as a customer at Smith Automotive. We pride ourselves on offering fair and competitive pricing, and the majority of our customers consistently mention our reasonable rates in their reviews. If you believe you have visited us and have a concern, we would love the opportunity to make it right. Please feel free to contact us directly.
